Frequently Asked Questions

Everything you need to know about shopping for premium electronics at PRM.

What is the warranty period for electronics purchased at PRM?

All our electronic devices come with a standard 12-month manufacturer warranty. Some premium items may qualify for an extended 24-month PRM Protection Plan at checkout.

Do you offer international shipping for high-value items?

Yes, we ship to over 50 countries worldwide. All international orders are fully insured and tracked to ensure your electronics arrive safely and securely.

What is your return policy for opened electronic products?

We offer a 30-day return window. If the product has been opened, it must be returned with all original packaging, accessories, and manuals to be eligible for a full refund.

How can I verify the authenticity of my product?

PRM is an authorized retailer for all brands we carry. Every product includes a unique serial number that can be verified directly on the manufacturer's official website.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible financing options like Klarna and Affirm for higher-priced electronics.

What should I do if my package arrives damaged?

If your device arrives with visible damage, please contact our support team within 48 hours. We will provide a prepaid return label and expedite a replacement unit to you immediately.