Returns & Exchanges Policy

At PRM, we stand behind our electronics with a 30-day money-back guarantee to ensure you have the best tech experience. If you are not completely satisfied with your purchase, you can return your item in its original packaging for a full refund or exchange.

1

Initiate Your Request

Log into your PRM account and navigate to the 'Order History' section to select the item you wish to return and obtain a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Safely pack the electronic device in its original box, including all manuals, cables, and accessories to ensure a successful inspection process.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; please keep your tracking number for reference.

4

Receive Your Refund

Once our technicians verify the device's condition, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing